Refund policy

RETURNS & REFUNDS POLICY

We're still new and learning as we go, so your feedback means the world to us. If something isn't quite right with your order, we'll do our best to make it right. Whether it's a sizing issue or you simply didn't love the fit, we're here to make the return process as smooth as a clean forehand down the line.

RETURNS

You have 30 days from the date of delivery to return eligible item(s).

Refunds and store credit are issued as follows:

Faulty or incorrect items — all customers (AU, NZ, and US) receive a full refund to their original payment method.
Change of mind returns (AU & NZ) — refund to original payment method
Change of mind returns (US) — store credit to the value of the returned item

Returns requested outside this 30-day window cannot be accepted.

ELIGIBILITY

To be eligible for a return, items must be:

Unworn and unused
In original condition with all tags attached
Free from makeup, fake tan, deodorant marks, oil stains, perfume or odours
Returned with original packaging where reasonably possible
Accompanied by proof of purchase

If an item does not meet these conditions, we reserve the right to decline the return.

HOW TO REQUEST A RETURN

To request a return, please email us at info@fortylove.com.au within 30 days of delivery.

When emailing, please:

Include your order number
Let us know the reason for your return
Share any feedback — this genuinely helps us improve as a growing brand

If your return is approved, we'll provide the return address and next steps.

RETURN SHIPPING

Original shipping costs are non-refundable
Return shipping is the responsibility of the customer, unless the item is faulty or incorrect
We recommend using a tracked service, as we cannot be responsible for items lost in transit.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at info@fortylove.com.au with:

Your order number
A brief description of the issue
Clear photos of the item

We'll assess the issue promptly. Faulty or incorrect items will be refunded in full to your original payment method, including any original shipping costs, for all customers regardless of location.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Sale items
Gift cards
Wash bags
Any worn, washed, altered, or damaged items

EXCHANGES

We do not currently offer direct exchanges.

If you need a different size or style, the easiest option is to:

Request a return for your original item
Once approved, place a new order for your preferred item

We're working on a more seamless exchange system — stay tuned.

REFUNDS — AUSTRALIA & NEW ZEALAND (CHANGE OF MIND)

Once your return is received and inspected, we'll notify you of the outcome.

If approved:

Your refund will be processed to your original payment method within 10 business days
Please allow additional time for your bank or payment provider to process and display the refund

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@fortylove.com.au.

STORE CREDIT — UNITED STATES (CHANGE OF MIND)

For US change of mind returns, approved returns are issued as store credit rather than a refund to the original payment method. This is because import duties and customs handling fees are absorbed by Forty-Love and built into our US pricing — issuing store credit allows us to honour the full product value without deducting these costs.

Store credit is valid for 12 months from date of issue
Store credit is issued to the email address on your original order
Store credit is non-transferable and cannot be redeemed for cash
You will receive the full product value as store credit — no deductions for duties or handling fees

Note: if your US order contains a faulty or incorrect item, you are entitled to a full refund to your original payment method regardless of this policy.

INTERNATIONAL RETURNS

For returns from the United States or New Zealand, please email info@fortylove.com.au to obtain the correct return address.

Please note:

International return shipping costs are the responsibility of the customer
We strongly recommend using a tracked international shipping service — we cannot be responsible for items lost in return transit
Any duties, taxes, or customs charges incurred when returning the item are not refundable
Original shipping costs are non-refundable